Success Stories -
Mid Sized MSP
Revitalizing an Investment in Managed Services—Over 350% Revenue Growth in Under Five-Month
Opportunity
A leading IT Services firm with over $100 million in revenue and 300 employees worldwide wanted to improve revenue for its languishing managed services business.
Challenge
Prove to senior management the potential of managed services to increase revenue, despite several years of weak managed services sales within the firm. Lead the firm to quickly develop and implement a profitable, successful strategy around managed services including marketing, sales, and service delivery.
Approach
Transformation Strategies focused on the objectives of service definition, pricing, marketing, sales, profitability, scalability, and more. Transformation Strategies’ expert knowledge and years of experience working on similar challenges with other managed services providers led to quick and effective resolution of the issues. Using a structured, methodical process, the joint Transformation Strategies/client team developed a long-term strategy, defined the offer, established operational plans, and re-launched the managed services business.
Results
The firm recognized its brand and reputation – long associated quite positively with break/fix services – could be further enhanced by focusing on proactive services. They realized that proactive monitoring and management allowed them to serve customers even better. Moreover, the enhanced managed services offering provided the organization with opportunities to expand and deepen relationships with clients.
Operational performance and delivery consistency improved markedly after re-launch. The sales & marketing team developed managed services proficiency and managed services revenue grew by over 350% in just five months.